Política de reembolso
Refund & Return Policy
At Bleuvia, your satisfaction is our priority. Please read our policy carefully before making a purchase.
Eligibility for Refunds We accept refund requests within 30 days of delivery in the following cases:
- Item arrived damaged or defective
- Item received is different from what was ordered
- Package was lost in transit
How to Request a Refund Contact us at bleuvia.store@gmail.com with:
- Your order number
- A photo of the item (if damaged or incorrect)
We will respond within 1–3 business days.
No Physical Returns Required You do not need to ship the item back. Once your request is approved, we will issue a full refund or send a replacement at no extra cost.
Non-Refundable Cases
- Change of mind after the order has shipped
- Incorrect shipping address provided by the customer
- Delays caused by customs or carriers outside our control
Refund Processing Approved refunds are processed within 5–7 business days to your original payment method.